The acceleration to digital is changing how brands deliver experiences to customers at every stage of the customer journey. Micro...

You have probably experienced some “bad” service issues lately – you go to your favorite fast-food restaurant only to find a 30-minute...

The digital space has taken off in recent years. Digitization offers new ways to connect, new products to build, and new experiences to...

In the customer insights world, it is truly impossible to escape NPS. NPS has become so synonymous with CX that NPS scores are truly a...

Digital tools are not new by any means – but the way that people use them may be evolving. There remains a desire for convenience and...

As we close out March 2022 we reflect upon the women in our lives– our mothers, sisters, daughters, friends, wives, colleagues – and the...

Family relationships have become a deep and meaningful focus for young adults. For many young people, the conversation with family around...

Single’s Day is a reflection of key consumer trends in habits and spending All holiday seasons seem to start earlier and earlier every...

How consumers’ habits and needs have changed during the pandemic While the world was vastly unprepared for the Covid-19 pandemic in many...

BNPL shows the benefit of tapping into consumer needs A new trend has emerged, thanks yet again to young Millennials and Gen Z, the move...

Why understanding the nuances of a buyer journey can make all the difference In a B2B environment the sales process is experiencing a sea...

How Health & Wellness will Come into Focus in a Post-COVID World Reeling from the Covid-19 pandemic, consumers around the world have...

Are you tracking the critical metrics that underlie your customer's experience? Customer-centric practices are not new—companies across...

Today, there are more opportunities than ever for insurers to better meet customer needs and build lasting relationships. Here's how to...

The modern consumer wants companies to share their values and their commitment to building better communities, and a better world. Taking...

How a growing number of Gig Workers impacts the insurance industry. The world of work looks very different than it did 50 years ago. Gig...