Jun 10, 20214 minCustomer-Centricity and Metrics: Moving from KPIs to CPIsAre you tracking the critical metrics that underlie your customer's experience? Customer-centric practices are not new—companies across...
Jun 10, 20214 minGrowing Up GigHow a growing number of Gig Workers impacts the insurance industry. The world of work looks very different than it did 50 years ago. Gig...