5 Ways Health Insurers Can Win the Customer Experience Game
Today, there are more opportunities than ever for insurers to better meet customer needs and build lasting relationships. Here's how to capitalize. Health insurance may not be the first industry you think of when considering best-in-class customer service. The entire health insurance industry is traditionally viewed as clunky, confusing, and not consumer friendly. Across the insurance spectrum health insurance has the lowest NPS across all other insurance at a mere 19%. Let’s