Blog | empatiX Consulting

Bite-Size Insights

THE EMPATIX BLOG:

Wellness in the Workplace

How Health & Wellness will Come into Focus in a Post-COVID World Reeling from the Covid-19 pandemic, consumers around the world have...

Customer-Centricity and Metrics: Moving from KPIs to CPIs

Are you tracking the critical metrics that underlie your customer's experience? Customer-centric practices are not new—companies across...

5 Ways Health Insurers Can Win the Customer Experience Game

Today, there are more opportunities than ever for insurers to better meet customer needs and build lasting relationships. Here's how to...

Social Impacts: Good for the World, Good for Business

The modern consumer wants companies to share their values and their commitment to building better communities, and a better world. Taking...

Growing Up Gig

How a growing number of Gig Workers impacts the insurance industry. The world of work looks very different than it did 50 years ago. Gig...